Garden DremiAI Support
Garden DremiAI Support: Plants, Designs & Billing
Help for Garden DremiAI — plant identification, care schedules, yard design renders, PRO and billing. Written and answered by the developer.
How billing works here: Garden DremiAI uses Apple’s and Google’s official billing. We never see your card details, and you cancel any time from your phone’s own settings — no email required, no retention maze.
Fix the five most common problems
- The camera will not open. Garden DremiAI needs camera permission. iPhone: Settings → Garden AI → turn on Camera. Android: Settings → Apps → Garden AI → Permissions → Camera → Allow. Then close the app fully and reopen it. If you are testing on a simulator rather than a real phone, there is no camera to open — use the photo library instead.
- The AI named the wrong plant. Fill the frame with one plant, get close enough to show leaf shape clearly, and shoot in good light. A leaf photographed straight-on identifies far better than a whole shrub at a distance. If it is still wrong, tap one of the alternative names offered, or type the name yourself — the care plan is built either way.
- A design render failed or timed out. Rendering runs on a server, so it needs a stable connection. Try again on Wi-Fi. Very dark photos, extreme angles, and shots where the yard fills only a small part of the frame are the usual causes. Stand back far enough to show the whole space, in daylight.
- My watering schedule looks wrong for my plant. Open the plant, and use the − and + buttons on any care row to change the interval. Your setting always wins over the AI’s suggestion. If the plant lives somewhere sunnier or darker than you first said, the schedule was built for the zone and light you picked at save time.
- I paid but PRO is not active. Open Settings and tap Restore Purchases, signed in to the same Apple or Google account that bought it. If it still does not appear, email us with the store and approximate date.
FAQ: Garden DremiAI support
How do I contact support?
Email support@gardenyarddesign.com. Replies usually arrive within 2 business days. To get a faster answer, include your device (for example “iPhone 13, iOS 18”), what you expected, and what happened instead. A screenshot or screen recording helps enormously.
What is included free, and what does PRO add?
Garden DremiAI is free to download and free to use within limits: a set number of plant identifications (currently 5), a set number of saved plants (currently 3), and a limited number of design renders. Daily care tasks, schedules, and your streak are unlimited and free — once a plant is saved, caring for it never costs anything.
PRO removes all three limits: unlimited identifications, an unlimited plant collection, and unlimited design renders. Prices appear in the app in your own currency before you confirm anything.
Is there a free trial? How do I cancel?
There is no free trial. A subscription starts and is charged when you confirm the purchase, so you are never billed by surprise at the end of a trial period. It then renews automatically unless you cancel at least 24 hours before the period ends. You cancel in your own store account, not through us:
- iPhone / iPad: Settings → tap your name → Subscriptions → Garden AI → Cancel Subscription.
- Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → Garden AI → Cancel.
Cancelling stops future renewals and you keep PRO until the end of the period you already paid for.
Can I get a refund?
Apple and Google process the payment, so they handle refunds. On iPhone use reportaproblem.apple.com; on Android use your Play Store order history. If a charge looks wrong, email us too and we will help you follow it up. Full details are in our Refund Policy.
What happens to the photos I take?
Plant photos are sent to our AI provider to identify the species, then kept on your own device. Yard and patio photos are uploaded to our image provider’s storage so the rendering model can read them — that is a technical requirement of image-to-image generation. We keep no photo gallery, we run no user database, we show no ads, and we sell no personal data.
Worth knowing: a yard photo usually shows the outside of your home. Only upload what you are comfortable sending to a processing provider. Full detail, including which providers are involved, is in our Privacy Policy.
How do I delete my data?
Your plants, schedules, streak, and saved designs live on your own device, so deleting the app removes them — we hold no account and no server copy to delete. If you would also like a processed photo removed from our image provider’s storage, email support@gardenyarddesign.com with the approximate date and we will pass the request on for you.
Will the app remind me to water my plants?
Reminders appear inside the app, on your daily care list, the moment you open it. Garden DremiAI does not currently send push notifications, so nothing arrives on your lock screen — open the app each day and it will tell you exactly what needs attention. Push reminders are the most requested feature and are on the roadmap.
Can I trust the plant identification and care advice?
Treat it as a well-informed starting point, not an expert opinion. Identification is AI-generated and can be wrong, especially for young plants, seedlings, and lookalike species. Watering intervals are estimates for a typical home grower — your pot, soil, and room will shift them.
Never rely on the app to decide whether a plant is safe to eat, safe for pets, or safe to touch. Ask a horticulturist, poison control, or a vet for anything that affects health or safety.
Are the design images real landscaping plans?
No. They are visual inspiration — a picture of what your space could look like, generated from your photo. They are not architectural, structural, or engineering drawings, nothing is measured or costed, and no plant in the image is guaranteed to suit your climate. Use them to decide a direction, then take that direction to a real landscaper.
I lost my plants after changing phones
Because Garden DremiAI works without an account, your garden is stored on the device itself and does not transfer automatically to a new phone. Your PRO subscription does transfer — reinstall and tap Restore Purchases in Settings. Cloud backup is on the roadmap; if you have just switched devices, email us before wiping the old one.
How do I change the app language?
Open Settings and choose your language. Eleven are available, including Arabic with full right-to-left layout, Spanish, Portuguese, German, French, Dutch, Italian, Japanese, Korean, and Simplified Chinese. Changing language may ask you to restart the app so the layout redraws correctly.
The app crashed or froze
Close it fully and reopen, then check for an app update in your store and an OS update on the device. If it happens repeatedly, email us with your device model, OS version, and what you were doing at the time — that report is genuinely what gets bugs fixed.
Do you have a suggestion box?
Yes — the same email. Garden DremiAI is built by one independent developer, and several features exist because someone wrote in and asked. New design styles, new plant care features, and new languages are all worth requesting.
Still stuck?
Garden DremiAI is made by one independent developer. No call centre, no chatbot: your email comes straight to me.
Get Garden DremiAI: App Store · Google Play